Privacy policy

This policy explains how Fundamental Skin in Tweed Heads handles personal information through this website and its connected services. For questions about clinical records or information held outside this website, please contact the clinic.

Information you provide

• Enquiries: your name, email address, optional phone number, topic and message. The website sends these directly to the clinic by email through Resend when you submit the form.
• Accounts: your email address, account identity and sign-in information if you choose to create an account.
• Purchases: contact and billing details, treatments purchased, quantities, payment status and purchase references.
• Gift vouchers: the recipient’s name and email address, voucher details and any personal message you provide. Please make sure you have permission to share a recipient’s details.

Avoid putting sensitive health information in a general enquiry or gift message. Discuss clinical information directly with the clinic through an appropriate channel.

How information is used

Information is used to respond to enquiries, manage accounts, process payments, record purchases, deliver vouchers and confirmation emails, assist with bookings and redemption, handle refunds and disputes, and meet applicable recordkeeping obligations. Purchase and voucher emails are service messages, not consent to marketing.

Payments, bookings and other providers

Stripe processes card payments. This website does not store your full card number or card security code in its purchase records. Lovable Cloud provides website hosting, account and purchase-record services. Resend sends purchase confirmations and gift voucher emails. Enquiries sent by email are handled through the clinic’s email service.

Bookings open Timely, and the shop opens Shopify. Those services collect and handle information under their own privacy policies. We share relevant information with service providers as needed to deliver these services, or where disclosure is required by law.

Service providers may process or store information outside Australia. Their processing locations and arrangements can vary; contact us if you need information about a particular provider or disclosure before submitting personal information.

Browser storage and technical information

Your browser stores your cart and whether you have dismissed the welcome offer. Account sign-in may use browser storage or cookies. Hosting and payment services may process technical information such as your IP address, device information and service logs to operate the website and help prevent fraud. External services may also use their own cookies and storage.

You can clear browser storage or adjust browser settings, but this may empty your cart or sign you out.

Security and retention

Account and purchase information is subject to access controls. No internet transmission or storage system can be guaranteed completely secure. Records may need to be retained to administer purchases, resolve disputes or meet legal obligations. Contact us to ask about retention or deletion of your information; some records may need to be kept even after an account is closed.

Access, correction and complaints

You can ask to access or correct your personal information, request deletion where appropriate, or raise a privacy concern. We may need to verify your identity before acting on a request. Contact Fundamental Skin at info@fundamentalskin.online, call 0486 351 663, or write to 1/1 Wharf St, Tweed Heads, NSW 2485.

If a concern remains unresolved, you can contact the Office of the Australian Information Commissioner for information about privacy complaints.

Changes to this policy

We may update this policy when website services or information-handling practices change. The date above identifies the latest version.